We do not deliver orders: we send them to the warehouse you choose at checkout and the person you indicated picks them up there.
How does it work
- You pay and we verify the payment. Until then the order is not prepared.
- We’ve shipped the order to the warehouse you chose at checkout. Their address and hours arrive with the order confirmation.
- We let you know when it’s ready: you by mail and who picks up by phone.
- Those who collect present their identity document, the same one that was registered in the order, and take the merchandise.
Cost / pricing
The transport to the warehouse is calculated by the weight of the order and you see it in the cart before paying: the amount does not change at the end.
PENDING: base rate, rate per kg and amount from which transport is free (set in WooCommerce → Shipping → Settings).
Timelines:
Estimated time from when we verify payment to when the order is ready for pickup: [PENDIENTE: plazo estimado en días hábiles]. If we are unable to comply, we will notify you beforehand with the new date and you can cancel with the full refund of the amount paid within a maximum of 7 business days.
AT PICK UP
- The identity document included in the order is required. Without him we cannot deliver him.
- If you are picking up someone else: [PENDIENTE: cómo se autoriza a otra persona (p. ej. escribiendo antes con su nombre y documento)].
- Check the merchandise in the warehouse before taking it with you. If something is damaged or not as ordered, say it right there or write to us at [PENDIENTE: plazo en horas o días] Including photos.
Pickup Deadline
The order is saved in the warehouse [PENDIENTE: número de días] days from the notice. After that period, [PENDIENTE: qué ocurre: almacenaje, cancelación con reembolso menos costes, etc.].
Products & Destinations
Some products cannot be shipped to all provinces; if it happens with your order, we’ll let you know at checkout before confirming. All shipments are subject to U.S. export regulations and sanctions: see Regulatory Compliance.