This is our return and refund policy. Read it before buying: if a specific product has different conditions, we indicate it in its file.
Cancel before checkout
As long as the order has not been sent to the warehouse, you can cancel it by writing to us, and we will refund everything paid.
DAMAGED OR WRONG PRODUCT
Let us know when you pick it up or at [PENDIENTE: plazo en horas o días desde la recogida], with the order number and photos. We exchange or refund the amount, including transportation, at no cost to you.
A Change of Heart
PENDING: decide if refunds are accepted for change of mind. If yes: deadline in days from collection, state in which the product must be (unused, original packaging…), products excluded and who pays for the return transport. If not accepted, state clearly here: various state laws (e.g. Cal. Civ. Code § 1723 or N.Y. Gen. Bus. Law § 218-a) require the policy to be posted and visible prior to purchase.
How to order
Write to us from Contact with the order number. We’ll tell you where and when to deliver the product: [PENDIENTE: lugar de devolución (p. ej. el mismo almacén)].
Refunds
We return the money by the same means with which you paid (Zelle or transfer), to the same account, in a maximum of [PENDIENTE: número de días hábiles]business days since we approved the return. If you cancel due to a delay, your refund will arrive within 7 business days.
Product warranties are in Warranties.