{"id":81,"date":"2026-08-06T20:56:25","date_gmt":"2026-08-06T20:56:25","guid":{"rendered":"https:\/\/www.nekymarket.com\/ayuda\/faq\/"},"modified":"2026-10-08T19:54:39","modified_gmt":"2026-10-08T19:54:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.nekymarket.com\/en\/ayuda\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>If your question is not here, write to us from <a href=\"https:\/\/www.nekymarket.com\/contacto\/\">Contact<\/a>.<\/p>\n<details class=\"neky-faq\">\n<summary>Will you take the order home?<\/summary>\n<p>No. When paying, you choose the collection warehouse and the person you indicated picks it up there, with their identity document. We&#8217;ll let you know when it&#8217;s ready. More in <a href=\"https:\/\/www.nekymarket.com\/ayuda\/envios\/\">Shipping &#038; Pickup<\/a>.<\/p>\n<\/details>\n<details class=\"neky-faq\">\n<summary>What does the picker need?<\/summary>\n<p>The identity document that was recorded on the order. Without him we cannot deliver him.<\/p>\n<\/details>\n<details class=\"neky-faq\">\n<summary>How do I pay for my order?<\/summary>\n<p>With Zelle or bank transfer, uploading the voucher for us to verify. More in <a href=\"https:\/\/www.nekymarket.com\/ayuda\/pagos\/\">Payment Methods<\/a>.<\/p>\n<\/details>\n<details class=\"neky-faq\">\n<summary>How long does it take?<\/summary>\n<p><mark class=\"neky-dato-pendiente\">[PENDIENTE: plazo estimado desde el pago verificado hasta que est\u00e1 listo para recoger]<\/mark>. If there&#8217;s a delay, we&#8217;ll let you know and you can cancel with a full refund.<\/p>\n<\/details>\n<details class=\"neky-faq\">\n<summary>How Can I Return a Product?<\/summary>\n<p>See <a href=\"https:\/\/www.nekymarket.com\/ayuda\/devoluciones\/\">Returns and refunds<\/a>.<\/p>\n<\/details>\n<details class=\"neky-faq\">\n<summary>Do you sell wholesale?<\/summary>\n<p>Yes, but not through the web: products with a wholesale price show it in their file, and the wholesale purchase is agreed by writing to us. More in <a href=\"https:\/\/www.nekymarket.com\/mayoristas\/\">Wholesale<\/a>.<\/p>\n<\/details>\n<details class=\"neky-faq\">\n<summary>Do I need an account to shop?<\/summary>\n<p>You can fill the cart without an account; to pay we will ask you to create one (one minute). With it you see your orders, repeat purchases and save who collects so as not to write their data every time.<\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"<p>The doubts that reach us the most.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":77,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-81","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.nekymarket.com\/en\/wp-json\/wp\/v2\/pages\/81","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nekymarket.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nekymarket.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nekymarket.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nekymarket.com\/en\/wp-json\/wp\/v2\/comments?post=81"}],"version-history":[{"count":2,"href":"https:\/\/www.nekymarket.com\/en\/wp-json\/wp\/v2\/pages\/81\/revisions"}],"predecessor-version":[{"id":135,"href":"https:\/\/www.nekymarket.com\/en\/wp-json\/wp\/v2\/pages\/81\/revisions\/135"}],"up":[{"embeddable":true,"href":"https:\/\/www.nekymarket.com\/en\/wp-json\/wp\/v2\/pages\/77"}],"wp:attachment":[{"href":"https:\/\/www.nekymarket.com\/en\/wp-json\/wp\/v2\/media?parent=81"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}